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CommentSold Careers || Account Strategist

Posted by Kimberly on Aug 6, 2019 5:26:07 PM
Kimberly

Role: Account Strategist

Reports to: VP of Customer Success

Location: Remote (US & Canada) 


About the Team

The Account Strategist team at CommentSold is a highly collaborative, empathetic and passionate group of professionals responsible for nurturing and growing relationships with the top 10% of our existing customer base.

Through regular engagement, business consulting and product education, we serve as trusted advisors to help our customers best utilize the CommentSold platform to grow and scale their business. 

 

In this role, you will:

  • Manage relationships with our most valued customers through consistent and regular engagement
  • Drive product adoption and revenue growth across your customer base
  • Provide hands on training and implementation that turns your customers into super users and external advocates of the CommentSold platform
  • Leverage your marketing and business knowledge, creativity, communication and organizational skills to help deliver tangible, positive results to our customers
  • Earn the role of trusted advisor by guiding customers through their  social selling evolution
  • Serve as an internal advocate and liaison to help represent the voice of your customers throughout the company 
  • Provide ongoing product training and education as the CommentSold platform continues to expand and evolve to meet our customers’ needs

 

We are looking for people who have:

  • 2+ years of proven experience directly managing customer relationships and helping clients achieve successful business results (preferably in a SaaS environment)
  • Experience managing a large number of customers using a CRM platform and other 1 to many outreach strategies
  • Strong analytical skills combined with excellent time management and prioritization capabilities 
  • Ability to direct work independently with a bias towards action
  • Extremely strong written and verbal communication skills
  • Relevant industry experience in online retail, social commerce and/or inventory management is a plus

About Our Company

CommentSold is a rapidly growing social commerce platform revolutionizing the way online retailers do business. We strive to make shopping simple and fun by allowing real-time interactions while empowering entrepreneurs to become the next generation of retailers through social media, websites, and mobile apps. The platform encompasses a robust feature set for managing the day-to-day operations, including, automated invoicing, sales analytics, customer data, and inventory details that help owners make quick, informed business decisions.

Click Here to Apply

Topics: Careers