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CommentSold Careers || Technical Writer

Posted by Kimberly on Nov 5, 2018 11:04:00 AM

Technical Writer
Huntsville, AL


We are a high energy, high growth SaaS startup, and we are seeking a technical writer who is an excellent communicator with a passion for helping others understand technical concepts.

We’re looking for someone who has experience writing documentation for SaaS technologies, curiosity in new technologies, and a strong desire to help drive growth and adoption through excellent communication. This position works daily with the customer success and marketing departments to increase user adoption of features by conceptualizing and producing written and/or multi-media content based on direction from the customer success and marketing departments.

Essential Duties & Responsibilities

  • Creation of content, including webinars, how-to articles videos, infographics, case studies, among others.

  • Work with marketing when advertising upcoming training events for current customers.

  • Optimize past content with images & formatting.

  • Write educational content for a large audience.

  • Understand product adoption metrics.

  • Maintain product manual.

  • Identify CommentSold Growth opportunities for product adoption.

  • Pinterest article sharing.

  • Create covers for articles.

  • Plan, organize and execute events.

  • Monitor, track, interpret and leverage social media industry trends and best practices.

  • Partner with social platforms to identify new opportunities and develop innovative activations.

  • Other duties as assigned.

The Ideal Candidate would have:

  • Self-Reliance; Ability to work with minimal supervision

  • Knowledge of social platforms such as, but not limited to Facebook, Instagram, Twitter and how to properly use said platforms to reach the desired audience

  • Excellent verbal and written skills

  • Natural growth mindset to large scaling

  • Proven video/audio capture and editing skills

  • Proficient in Adobe Creative Suite applications especially Premiere, Photoshop and Illustrator

  • Proficient in Microsoft Office – Word, Excel

  • Extreme attention to detail with very high standards

  • Bachelor’s degree, or relevant experience

Send resumes to mike@passionhr.net.

Topics: Careers