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How to Shop Using CommentSold

Posted by Drew Melendy on Aug 31, 2018 3:27:01 PM
Drew Melendy

Curious about how businesses are selling through social video? Many are turning to CommentSold Comment Selling.

Whether you're a shopper or if you're a business wondering how the system works, we're here to help! Here's a guide with all you need to know about purchasing through CommentSold.

How CommentSold works

CommentSold allows shoppers to claim and purchase items through Facebook and Instagram with a few simple keystrokes! The claim goes through an auto-invoicing system that collects your comments and gathers your claimed items into one cart. 

CommentSold let's you shop static posts, pre-recorded video, and Facebook Live Sales. Today, we're going to show off the process from a static Facebook post. The customer will use this process for all forms of content.

So, let's play the shopper role. For those of you who are doing the shopping, follow these exact steps.

Step 1
Find an item you love!

My, my! What do we have here? I NEED this! Let's claim it.


Step 2
Comment exactly as the post or live sale host tells you to.

There will be a few variables to note. Typically, these are the inventory number, size, and color, but these can vary from post to post. Always read the post details. 

this is step 2


Step 3
Now comment "sold" along with those variables.

As you can see, for this particular post, I will need to type "Sold" followed by my size and my desired color. Here we go!

comment sold-1

Step 4
Receive confirmation.

In an instant, the system will let you know you it successfully received your comment and carted your item in one of a few ways. This will depend on how the seller has set it up.

  1. commentreply Auto-reply via the comment thread
  2. messenger icon Facebook Messenger message 
  3.  email  Email

Step 5
Register & pay!

Inside of the auto-reply, there will be a link to your cart where you can enter your shipping and payment info.

Note: The customer ONLY puts this information in once at registration. After that, all consequential purchases will go straight to the cart for one click check out. 

register response

Click the link and fill out your basic info. If you are already registered, you can instantly check out when you're ready.

After registration, you can see the items in your cart. Then it will ask you which payment processor you prefer. This will vary depending on how the seller has set it up.


Press “Checkout” to enter payment information. You’ll receive a message after your order is finalized.


Step 6
Celebrate! You got it!



 Here's a video tutorial that shows this entire process start to finish!

Customer Checkout from CommentSold on Vimeo.

What else do you need to know?

User Errors

The system will not accept the comment if it is typed incorrectly. You will know when you receive this message as an auto-reply.

“Our system can not determine the size or color option for your comment, please re-comment with correct size and color.”

Sold Out Items & Wait List

Do NOT fret if the item you want is sold out. You can claim the item even if it is sold out! Claiming a sold out item puts you on the waitlist.

The waitlist is a queue of people who wait on the availability of the item. When it is restocked, you will receive an email (or Facebook message if that feature is enabled) that it’s available. You will have a certain amount of time to pay before its availability goes to next person in the queue. If you get put on the waitlist, you will get this message-

Cart Expirations

When sellers have cart expirations set, it will dump the items in your cart after a certain amount of time if they’re not paid for within a set time frame. This allows the next person in the waitlist to be notified that the item is available for purchase.

Cart expirations are visible from your cart. You will see a countdown timer showing you how much time you have pay before that item gets dumped from your cart.

Waitlist Authorization

You may pre-authorize your card for the waitlist. This will bump you straight to the top of the queue for the items you’re waiting on. Basically, it's like one-click check out.

Once items you get waitlisted for comes back in stock, it will auto charge your card and your order will be completed at that time. More on waitlist authorization here.

Removing an Item From Your Cart

Click on the small trash can in the upper left corner of the item thumbnail. This also works if you want to take claimed items off the waitlist.


1. Abide by rules and listen closely to instructions. Sellers have the ability to ban you from making comment claims. 

2. If your comment is incorrect the first time, try again!

3. If items are sold out, be sure to get on the waitlist! Often people will take things out of their cart or fail to make payments in time. You could be next in line! Also, the seller could restock that item at a later date. You won’t know if you’re not waitlisted!

4. Have fun! Shopping is already fun, but even more fun with the system! Waiting on the auto-reply to see where you stand in claiming an item is super exciting!

CommentSold users, if you're wondering how to train your customers to use the system, we have the resources you need! Check out The Ultimate Guide to Introducing Comment Shopping to Your Community.

Topics: Technology, Sales, Live Sales, Invoicing & Payments

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